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Terms & Conditions
Welcome to Lifestyle Wellness Center. By accessing or using our services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree, you may not use our services.
Privacy Policy
Your privacy is our priority. We are committed to protecting your personal information in accordance with federal HIPAA laws and Maryland state regulations.
a. Information
We Collect
- Personal Data: Includes your name, contact information, date of birth, insurance
details, and other data necessary for providing our services.
- Health Information: Any information related to your mental health history,
treatments, and progress shared during therapy sessions.
- Payment Information: Data necessary to process payments for our services.
b. Use of
Information
We use your information to:
- Provide and personalize therapy services.
- Communicate with you regarding appointments, services, and updates.
- Ensure compliance with legal and regulatory requirements.
c. Sharing of
Information
We do not share your personal data with third parties, except:
- When required by law or in compliance with HIPAA regulations.
- With insurance providers for billing purposes.
- With your explicit consent to coordinate care with other healthcare providers.
d. SMS Policy
Lifestyle Wellness Center respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS communications from us.
- Information We Collect when you opt in to receive SMS messages from us, we may collect the following information:
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Your phone number
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Any information you provide in response to SMS messages
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Message delivery and interaction data (such as whether a message was opened or clicked)
- How We Use Your Information We use the information collected through SMS messages for the following purposes:
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To send service updates, promotional offers, and important notifications
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To respond to customer inquiries and provide support
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To improve our messaging services and enhance user experience
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To comply with legal and regulatory requirements
- Sharing of Information We do not sell, rent, or share your SMS-related information with third parties except in the following cases:
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When required by law or legal process
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With service providers who assist us in delivering SMS services, provided they adhere to confidentiality agreements
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In case of a business transfer, merger, or acquisition, where your information may be transferred as part of the assets
- Opting Out You can opt out of receiving SMS messages from us at any time by replying "STOP" to any message you receive. Once you opt out, you will no longer receive SMS communications from us unless you re-enroll.
- Data Security We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over mobile networks can be guaranteed as 100% secure.
- Children’s Privacy Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have collected data from a minor, we will take steps to delete it.
- Updates to This Policy We may update this SMS Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.
- Contact Us If you have any questions or concerns about this SMS Privacy Policy, you may contact us using contact information provided below.
HIPAA Compliance
At Lifestyle Wellness Center, we adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA) and Maryland-specific guidelines.
a. Your Rights Under
HIPAA
- Access: You have the right to view and request copies of your health records.
- Amendments: You may request corrections to your records if you believe they are incorrect or incomplete.
- Restrictions: You may request restrictions on certain uses and disclosures of your
health information.
- Confidential Communications: You may request that we communicate with you via specific channels (e.g., email, phone, or mail).
b. Security Measures
To ensure the confidentiality and integrity of your data, we employ:
- Encrypted communication channels.
- Secure storage systems for physical and electronic records.
- Regular staff training on HIPAA compliance.
c. Reporting
Breaches
In the unlikely event of a data breach, we will notify affected parties and relevant authorities in compliance with Maryland’s breach notification laws and HIPAA regulations.
For more information on Maryland-specific HIPAA guidelines, visit Maryland Psychological Association HIPAA
Appointments and Cancellations
- Scheduling: Appointments can be scheduled online or by phone. A confirmation email or text will be sent.
- Cancellations: We require at least 24 hours’ notice for cancellations. Missed
appointments or late cancellations may incur a fee.
- Rescheduling: Rescheduling requests must be submitted 24 hours before the
original appointment time.
Payment and Insurance
- Accepted Payments: We accept major credit cards, insurance, and other approved payment methods.
- Insurance Coverage: It is your responsibility to verify coverage with your insurance
provider. Co-pays and deductibles must be paid at the time of service.
- Refunds: Payments for missed appointments are non-refundable.
Use of Website
- Content: All content on this website is for informational purposes only and is not intended as medical advice.
- Security: While we take measures to secure our site, we cannot guarantee
complete protection from unauthorized access or hacking.
- External Links: Our site may contain links to external resources. We are not
responsible for the content or privacy practices of these websites.
Limitation of Liability
Lifestyle Wellness Center is not liable for:
- Any indirect, incidental, or consequential damages arising from the use of our
services or website.
- Misuse of information by unauthorized third parties despite our compliance with
HIPAA and data protection laws.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of these updates.
Contact Information
If you have questions or concerns about these terms, your privacy, or your health information, please contact us:
Lifestyle Wellness Center
Email: info@lifestylewcenter.com
Phone: 410-405-6496
Address: 10451 Mill Run Cir ste 400, Owings Mills, MD 21117